Cancellation policy

Section 5 - Refunds and Cancellations

5.1 30-Day Money-Back Guarantee

Provider offers a limited 30-day money-back guarantee from the date of Purchase, subject to the conditions set out in this Section 5.

A refund request may be approved only if ALL of the following conditions are satisfied: (a) The request is submitted within 30 days of the Purchase date; (b) User submits a written refund request to info@forexeasolutions.com including order number, purchase date, and reason for the request; (c) User has not engaged in fraudulent, abusive, or prohibited conduct; (d) User has not previously received a refund for the same Product or engaged in repeated refund requests.

Provider's determination of whether to grant a refund is made in Provider's reasonable discretion, final and binding, and not subject to appeal.

Refunds will NOT be granted for: requests made after 30 days, violation of these Terms, fraudulent payment methods, or repeated/abusive refund requests.

5.2 EU Consumer Right of Withdrawal

By purchasing the Product, you expressly consent to immediate delivery and acknowledge that your right of withdrawal may be lost once the Product is accessed, downloaded, or used, in accordance with Article 16(m) of Directive 2011/83/EU.

5.3 Refund Processing

If a refund is approved: (a) It will be processed within 14 days of approval; (b) It will be issued to the original payment method; (c) Your license will be revoked immediately; (d) You must cease all use and delete all Product-related materials; (e) Provider may request written confirmation of deletion.

5.4 Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting Provider, Provider reserves the right to: immediately terminate your Account and access, pursue legal action, report the incident to fraud prevention agencies, and permanently ban you from future Purchases. If you have a billing concern, you must contact Provider at info@forexeasolutions.com before initiating any chargeback.